Overview
Lewisham and Greenwich NHS Trust is delighted to offer two fantastic opportunities to join our dynamic Improvement Delivery Team. The Improvement Delivery Team’s mission is to foster a culture of improvement‑led delivery by enhancing capability in improvement, programme, and change management, while empowering teams to implement changes in their own services. The team provides expertise in these areas, delivering a trust‑wide improvement training programme and offering support and coaching to staff involved in transformation projects. The team also promotes engagement, monitors progress, and facilitates the spread of learning across the organization.
Role Summary
The postholder will play a major role in providing high‑quality administration and project support service to the Improvement Delivery Team. The postholder will work as part of the central team and within different project and programme teams and, as such, will be required to carry out other support and secretarial tasks. The postholder will provide support for improvement programmes, efficiency projects and IT projects and assist in the implementation and delivery of actions to support the delivery of projects and programmes. The requirements of the role will vary from time to time according to need. This role is site‑based, providing efficient administrative and project support to the Improvement Delivery Team, crucial for the success of multiple projects, programmes, and training sessions.
Key Responsibilities
- Collaborate with Programme and Project Managers to manage actions, maintain a central library of documentation, and ensure accurate records.
- Organise and attend regular update meetings, facilitate stakeholder engagement events, and support clinical audits and performance meetings.
- Deliver comprehensive project support, such as administration, scheduling, and using service improvement tools.
- Proactively manage project issues, take initiative to resolve urgent matters, and lead specific project stages as directed.
- Effectively communicate complex information, requiring strong influencing and negotiating skills.
- Collect and analyse project data, preparing reports to monitor progress and support decision‑making processes.
- Carry out other support and secretarial tasks as required.
Key Skills & Requirements
- Mastery of tools such as MS Excel, SharePoint, Power BI, and Power Automate.
Equality, Diversity & Inclusion (EDI) Initiatives
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities backgrounds, who identify as LGBTQ+ and women, through improved recruitment and leadership development.
- Widening access (anchor institution) and employability.
- Improving the experience of staff with disability.
- Improving the EDI literacy and confidence of trust staff through training and development.
- Making equalities mainstream.
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