Overview
Rapiscan Systems, a global leader in advanced detection technologies, delivers high‑performance cargo, vehicle, and security inspection solutions for critical infrastructures including ports, borders, military environments, and high‑security facilities.
Role Overview
The Quality Assurance Manager supports the execution of the strategic quality plan across the Stoke operation, ensuring quality leadership, compliance, process excellence, and continuous improvement. The role provides cross‑functional quality support to customers, suppliers, internal teams, and partners.
Responsibilities
- Support the execution of the strategic quality plan across the operation.
- Lead continuous improvement initiatives to enhance product and process quality.
- Manage the customer quality interface, ensuring requirements are understood and met.
- Lead complaint handling, root‑cause analysis, corrective and preventive actions.
- Provide supplier quality oversight, including data analysis and capability reviews.
- Develop, implement, and maintain Quality Management Systems (ISO9001, AS9100, ISO14001).
- Provide quality leadership in new product introduction activities and reliability assessments.
- Analyse quality metrics, report findings, and drive COPQ (Cost of Poor Quality) reduction.
- Deliver quality training programmes across the organisation.
- Lead process capability assessment, control plan development, audits, and improvements.
- Oversee the creation and auditing of inspection processes, test plans, and quality documentation.
- Support team development, performance reviews, coaching, and succession planning.
- Collaborate with Service, Install, and Commissioning teams to ensure feedback loops and lessons learned.
- Contribute to departmental budget planning and site‑wide quality improvement initiatives.
- Support environmental compliance and ISO14001 practices.
- Uphold company values with strong communication, leadership, and integrity.
Qualifications
- Degree in Quality, Manufacturing, Engineering, Electronics, or similar field.
- Proven extensive years’ experience in a senior Quality Assurance role, preferably in Aerospace, Medical, or Automotive.
- Strong knowledge of ISO9001, AS9100C/D, ISO14001.
- Six Sigma Brown or Black Belt preferred.
- Experience with Lean methodologies and continuous improvement.
- Proven ability to drive cultural and operational change.
- Strong leadership and communication skills within a medium‑sized business environment.
#J-18808-Ljbffr