Opportunity
Ransomes Jacobsen Ltd (part of Textron Specialized Vehicles) is seeking a Data Analyst placement student who will work within the Customer Care department, reporting to our Warranty Manager. As one of the world's leading manufacturers of commercial mowers and turf maintenance equipment, warranty is a key part of the service and customer care we provide our clients with. This 12‑month internship is one of constant demand and changing priorities. We are looking for a student to start in the summer who is willing to embrace responsibility within the warranty team. The successful candidate will analyse warranty data and liaise with external stakeholders on behalf of the Company.
Responsibilities
- Processing receipt of return parts and coordinating transport to supplier;
- Reporting progress of return items including internal performance & supplier recovery;
- Managing internal & external enquiries via email & telephone, ensuring excellent levels of customer service are delivered;
- Supporting the reporting & analysis of the Warranty department Key Performance Indicators (KPIs);
- Supporting the running of reports to enable data analysis & daily team functions;
- Liaising with external stakeholders on behalf of the business, including dealers, suppliers, employees, and the senior management team;
- Using data analytics as the basis for business change;
- Auditing dealers (local and abroad) warranty processes and procedures;
- Other duties as required.
Qualifications
- Enrolled in a Business/Finance/IT degree or similar subject that offers the opportunity to take a placement year;
- IT literate with Microsoft Office applications;
- Confident individual with a strong academic background;
- Ability to analyse data and work on own initiative;
- Self‑motivated, with good communication and time‑management skills;
- Excellent attention to detail.
What we Offer
- Competitive salary;
- A nine‑day working fortnight (every other Friday off work);
- 30 days holiday inclusive of Bank Holidays;
- Company pension scheme (6% employer contribution);
- Life assurance scheme;
- Company sick pay scheme;
- On‑site golf course and football pitch;
- Employee Assistance Programme;
- Long‑service awards;
- Perks at work (discounted cinema tickets etc);
- Learning and development opportunities.
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