Team Leader/Service Manager

Job Summary

The Team Leader/Service Manager is responsible for delivering person centred care; through the efficient management of a number of supported living services and the management of support assistants allocated to them, ensuring compliance with company processes and procedures.

Basic Job Duties

1. Provide leadership to the operations team to ensure that all our services and staff teams provide the right support which leads to positive outcomes for our service users.
2. Identify and minimise any risks across operations; ensuring the highest priority is given to safeguarding our service users and ensuring they receive the highest standard of care and support.
3. Ensure that the organisation is working in accordance with the CQC single assessment framework and in adherence with all regulatory requirements.
4. Ensure that all services are audit ready and review any learning identified with a service improvement plan with clear timescales to be achieved.
5. Ensure all our services meet the required standards of cleanliness, quality, security and safety for our service users.
6. Proactively identify areas of service improvement across their area of responsibility.

Previous experience

• Minimum 1 years’ experience at management level within a care setting
• Must have experience in managing safeguarding matters
• Ideally have knowledge and understanding of the current CQC regulations and standards, including the Single Assessment Framework

Education

• Ideally achieved, in progress or willing to work towards Level 3 in health and social care

Special attributes / skills required

• Driving licence and use of own car
• Data driven and outcome focussed
• Proficient in MS Office
• Excellent verbal and written communication skills
• Ability to communicate at all levels in the organisation and confident to liaise with external stakeholders
• Able to work on own initiative, self-motivated and able to motivate others

Personal qualities

• Confidence to influence at all levels of the organisation
• Attention to detail, planning and organisational skills
• Motivation and resilience

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