Overview
We’re looking for a Service Support Analyst to join our team in Aylesbury. You’ll play a key role in delivering first and second-line support across a modern Microsoft cloud environment, working closely with internal users and third-party suppliers.
Responsibilities
- Providing 1st and 2nd line support for incidents, service requests, and ITIL processes
- Troubleshooting Windows 11, Azure Virtual Desktop (AVD), M365, Teams, Exchange Online, OneDrive/SharePoint, printing, and in-house apps
- Supporting company laptops, user-owned devices, office equipment, and meeting room tech
- Managing user lifecycle (joiners, movers, leavers) and access controls
- Responding to SOC alerts and monitoring email security
- Maintaining hardware/software inventory and supporting tech rollouts
- Communicating clearly with non-technical users and managing expectations
- Conducting risk analysis and escalating where needed
- Ensuring compliance with FCA/PRA conduct rules
Qualifications
- Experience with Microsoft Azure & M365 (AVD, Teams, Exchange Online, OneDrive, SharePoint)
- Degree in Computer Science or related field (or equivalent experience)
- Microsoft 365 Certified (Fundamentals or Administrator Associate)
- Understanding of IT infrastructure
- ITIL methodology knowledge
- Awareness of Information Security & Data Protection
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