Digital Experience Manager

Digital Experience Manager

Location: Dublin | Hybrid working

Employment Type: Full‑Time – Permanent

The Digital Experience Manager is responsible for identifying, shaping, and delivering new digital journeys and features that align with strategic business goals and customer needs. Working with stakeholders in the digital team and across the business, the role champions evidence‑based design, regulatory alignment, and cross‑functional collaboration to ensure that new digital experiences are intuitive, inclusive, and commercially effective.

Key Responsibilities / What you’ll be doing:

• Lead the end-to-end design and delivery of strategic initiatives across digital touchpoints, ensuring key journeys in both acquisition and retention continuously evolve to meet customer and business needs.
• Build robust business cases for new journey or feature development, define project scope and KPIs, and oversee end-to-end delivery with relevant stakeholders. Informing the structure, implementation, and content of new digital projects, collaborating with UX, marketing, and content teams to deliver seamless, user‑friendly solutions.
• Act as subject matter expert and advocate for strategic digital experience creation in cross‑functional projects, influencing design and delivery to support long‑term growth.
• Report on digital experience benchmarking research across the Irish energy market, identifying areas of opportunity or concern.

Skills & Experience:

• Bachelor’s degree in Business, Digital Marketing, CX, UX, or a related field.
• Minimum of 5 years’ experience in digital customer experience, web optimisation, or digital product/project management.
• Proven track record of delivering measurable improvements in digital journeys, sales funnel performance, or online conversion.
• Deep understanding of digital experience strategy, preferably within utilities, telecoms, banking, or other regulated industries.

Nice to have:

• Familiarity with digital research tools, A/B testing platforms (e.g. Google Optimize, Optimizely), and content management systems (e.g. AEM, Sitecore).
• Familiarity with tools Microsoft functions, ContentSquare, Datadog, Google Analytics, Jira, Miro, Salesforce.
• Strong working knowledge of compliance, accessibility (WCAG), and digital best practices.

Benefits

Our total rewards package offers flexibility to choose what you need, when you need it, ensuring financial, physical, and emotional support for you and your family.

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