What you will do
- Liaising with the Configuration Centre Technical lead to define priorities, objectives and strategy
- Work with Config trainer to design training packages that can help to raise the skill levels of other technicians in the enterprise space.
- Provide a level of technical support for other enterprise opportunities and support Consultant technicians with any required technical understanding for new engagements.
- Document and maintain suitable technical documentation in relation to development following company standards for Pre stage and other enterprise implementations.
- Identify and develop good working relationships with key stakeholders.
- Work closely with the Configuration Centre Consultancy team to ensure requirements are accurately captured, expectations are managed and realised solutions are supportable
- Maintain, and improve, skills in appropriate technologies through training and personal development.
- Identify opportunities within enterprise services offerings for improvement and automation opportunity.
- Ensure that customers receive the highest level of quality
- Perform any additional duties assigned by the leadership team.
- It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
- Demonstrated ability to passionately self-learn · To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way
- To always look for improvement ideas to help the productivity and efficiency of the department
The information in this job description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.
What we expect of you
- Knowledge and experience of configuring the below is a key advantage, some will be essential:
- Cisco
- Fortinet
- Arista
- Aruba
- HPE
- Virtualisation technologies
- Fundamental architectural understanding of hyper convergence (Nutanix, Hyperflex edge etc…)
- Fundamental architectural understanding of ACI (Cisco)
- Understanding of scripting languages to help support automation opportunities
- Minimum CCNA qualification learning towards a higher qualification (CCNP etc…)
- Previous experience in a Pre Staging environment extremely advantageous. Experience of device deployment on scale is advantageous.
- Demonstrable experience of SQL databases and reporting.
- Demonstrable experience architecting, documenting and deploying IT infrastructure.
- Previous use and understanding of MS Visio is essential
- Proven analytical skills and the ability to solve problems and feedback to others
- Ability to share knowledge with others to aid team development
- Exceptional organisational skills and ability to keep focus on quality
- Ability to manage multiple projects effectively
- Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team
- Ability to show flexibility to help the changing needs of the department
Personal attributes
- Approachable
- Pragmatic approach
- Able to work with various CDW departments as an ambassador for Config · Passionate, particularly about the area of specialist focus
- Ability and eagerness to learn new technologies
- Flexible and able to adapt to change
- Quality and detail orientated
- Positive attitude and influence to others
- Excellent communicator, with the ability to articulate complexity in a simplified manner
- Excellent organisation and time management skills
- Able to achieve potential, stay inspired and motivated
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