Housing Support Worker / Resettlement Officer
Salary: £27,752 per annum + Benefits
Location: Birkenhead, Wirral, North West England – with some travel between various projects and locations
Job Type: Full‑Time Contract (until end March 2027)
Working Hours: 35 Hours per Week, Monday to Friday, 9am – 5pm
Job Overview
We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs.
As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. You will engage with private landlords, support access to housing options, and contribute to outreach and in‑reach services, including supporting individuals within emergency accommodation and hostels to transition into private rented tenancies.
You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes.
Responsibilities
- Resident Support Planning – Supporting individuals to prepare for independent living and sustainable tenancies
- Tenancy Sustainment – Assisting residents to secure and maintain appropriate housing in the private rented sector
- Landlord Engagement – Developing relationships with private landlords and acting as a key contact for tenancy support
- Multi‑Agency Working – Collaborating with housing teams, support services and external partners
- Outreach Support – Providing in‑reach and outreach services to individuals in emergency and hostel accommodation
- Housing Advice – Offering guidance on housing options, tenancy rights and welfare benefits
- Progress Monitoring – Tracking outcomes and supporting residents to achieve personal goals
- Crisis Intervention – Responding to tenancy issues and preventing homelessness where possible
- Record Keeping – Maintaining accurate case records and documentation
- General Support Duties – Assisting with occasional reception or administrative responsibilities
Candidate Requirements
- Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending
- Knowledge of housing legislation, tenancy rights and welfare benefits
- Strong communication skills, both written and verbal
- Ability to manage workload effectively and prioritise multiple tasks
- Experience building relationships with stakeholders, landlords and support agencies
- Empathetic, non‑judgemental and person‑centred approach
- Proactive and motivated with a focus on achieving positive outcomes
- Ability to work independently and as part of a team
- Good organisational and problem‑solving skills
Benefits
- 28 days' annual leave including Bank Holidays
- Contributory pension
- Health Plan
Additional Note: This role requires a DBS check.
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