The Radiology department is looking for an appointments booking officer to join our team, ready to take on the challenge of providing an effective booking service for Radiology patients and ensuring wait times and clinical targets are met.
The post holder will be responsible for the day‑to‑day booking of patients for a range of imaging modalities across the Trust’s multiple radiology sites, including the new Community Diagnostic Centre at Quayside House.
Key duties include:
- Ensure adherence to all Trust policies.
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county‑wide basis.
- Effectively monitor and maintain the CRIS system, ensuring data accuracy and resolving system errors.
- Provide an efficient, supportive and informational service to patients, relatives and carers.
- Use county‑wide appointment capacity to achieve optimum utilisation, including flexing modality capacity to meet new and follow‑up clinical and wait‑time constraints.
- Provide timely information to service managers to enable action on capacity shortfalls and give opinions on capacity reallocation.
- Investigate and effectively follow up on DNA patients.
- Timely and accurate cancellation of appointment lists and appropriate resccheduling.
- Communicate effectively with patients, ensuring their understanding and overcoming barriers such as language difficulties and sensory impairments.
- Prioritise and organise own daily activities with minimal supervision.
- Liaise with line management to ensure compliance with daily service management and highlight issues that may impact workload or staff.
- Assist with providing absence cover for colleagues or other duties as requested by management to meet service demand.
Qualifications & Skills
Excellent communication skills and good all‑round knowledge of IT are essential. Training in the Computerised Radiology Information System (CRIS) will be provided. The successful candidate must be able to work unsupervised once fully trained and be comfortable dealing with patients who may experience anxiety or distress.
Benefits
- Holiday entitlement of 27 days per year plus eight Bank Holidays, rising to 33 days after 10 years of service.
- An annual personal development review to support career aspirations.
- Occupational health services and support.
- Automatic membership of the NHS Pension Scheme.
- Access to on‑site nurseries, local discounts, reduced public transport costs, competitive bank rates and reward and recognition schemes.
- Health and wellbeing initiatives.
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