Location: On site / Harrogate, UK
Job type: Permanent / Full-time
Sector and subsector: Events Services | General
Annual Salary Range: £24,800.00 - £26,000.00
Key Responsibilities
- Ensure the venue is prepared for arrival according to the client's specification, setting out furniture, installing electrical cables and AV equipment, etc.This is a hands‑on role.
- Contribute to the overall organisational goals.
- To be an integral part of the events team.
- Display the values of the Society.
- Support the Senior Event Managers and Event Managers in the successful delivery of events.
- Manage all contractors, sub‑contractors and casual workers as required by events.
- Ensure the venue is excellently presented, assisting with cleaning of the venue, including floors, kitchens, toilets and any other areas to meet the company standards for cleanliness.
- Ensure client expectations are met and where possible exceeded.
- Ensure a positive customer experience by overseeing all aspects of their experience.
- Support the sales team with show rounds and proposals by providing operational knowledge and guidance.
- Work as part of the events team to ensure efficiency and control costs to deliver expected margins.
- Ensure health, safety & wellbeing standards are continually monitored and, where possible, improved; play an active part carrying out any testing requirements according to legislation and our H/S policies.
- Encourage a one‑team environment.
- Identify opportunities to improve operational performance and visitor experience.
- Key holder.
- Ensure the service of alcohol complies with our Premises Licence and is delivered to the expected standard.
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
General Responsibilities
The Society is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
To be an ambassador of the Society values.
Purpose of the Role
To work as part of the operations team in our event venues to ensure the continued success of the organisation. Working closely with the Senior Event Managers and Event Managers to deliver safe and successful events.
Professional – we act with integrity, we are reliable, consistent, and honest. We deliver on our promises; we are accountable.
Respectful – we are kind, courteous and considerate; we are mindful of others. We are happy, friendly and create a productive, fun working environment.
Open‑minded – we are receptive to new ideas and innovative ways of working together. We listen to and respect the opinions and perspectives of others.
United – we work together, as a united team. We communicate, collaborate, and share knowledge in pursuit of our common goals.
Dedicated – we are focused, loyal and ready to help each other. We are committed to going the extra‑mile to deliver a first‑class service to everyone we work with.
Personal Skills
- Influential personality.
- Superb interpersonal skills.
- Outstanding teamwork qualities.
- Ability to identify issues and develop innovative solutions.
- Excellent verbal and written communication skills.
- Excellent presentation, courteous and professional.
- IT knowledge including Microsoft Office Software Suite, E500 Event Management.
- Focus, thoroughness, and keen attention to detail.
- Excellent planning & organisational skills.
- Remains calm and focused when under pressure.
- Driving licence.
Experience & Qualifications
- Experience of events planning, management, or operational delivery would be ideal but not essential.
- Experience working in a team.
- Health & Safety qualifications (training provided).
- Personal Licence holder (training provided).
- Accredited SIA Door Supervisor (training provided).
- First Aider (training provided).
- Fire Warden (training provided).
Practical Skills associated with event delivery
- IPAF 3a & 3b (Scissor Lift & Cherry Picker).
- Installation of AV & PA systems.
- Setting up of the venue for a variety of events including furniture and equipment.
- Cleaning and waste management.
Benefits
- 20% discount in our onsite award‑winning Farm shop Fodder.
- 50% discount at Harrogate Sports and Fitness centre.
- 2 x staff social events.
- Company Pension Contribution.
- Access to an Employee Assistance Programme and a GP helpline.
- Non‑Contributory life assurance of 4x annual salary.
- Complimentary Great Yorkshire Show tickets after qualifying period.
- On-site parking.
- Work‑life balance.
- Time off during Christmas period.
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