Overview
Under limited supervision and usually acting independently, or with the site-based team, performs a wide variety of technical support activities by installing, troubleshooting, maintaining, and servicing x-ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower-level technicians. Helps develop and maintain relationships with airports in the region. Helps ensure customer satisfaction through the delivery and maintenance of security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
Responsibilities
- Installing, calibrating, maintaining, testing, troubleshooting, and repairing x-ray and CT based security systems of a highly complex nature.
- Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
- Ensures response times and resolution for corrective maintenance (CMs) are achieved within outlined process KPIs and customer SLAs.
- Ensures accurate creation, processing, and completion of work orders with correct timestamps in Salesforce Lightening.
- Records clear, concise information that provides critical business intelligence, contractual performance, and compliance reporting.
- Ensures maintenance reports submitted and information relayed to the customer is always professional and commercially sensitive.
- Excellent customer interface, presentation and communication skills, both verbal and written.
- Demonstrates a desire to maintain a high standard of work and collaborates as a member of a small but successful team.
- Continually builds relationships with internal stakeholders to achieve successful project completion.
- Follow and promote Group and Company policies and procedures; ensure proper use of equipment and PPE.
- Handle tools, test equipment, spare parts, and system components; lift up to 16 kg unaided and use lifting aids for heavier items when required.
Requirements
- Excellent customer interface, presentation and communication skills, both verbal and written.
- Knowledge of complex digital and analog circuitry; Linux is a plus.
- Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope), and experience with High Voltage and X-ray producing equipment is preferred.
- Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight; ability to perform multiple activities simultaneously and independently.
- Microsoft 365 proficiency.
- Demonstrate advanced proficiency in IT systems, Network & PLC diagnostics, and specialized software platforms used in aviation security systems. Hands-on experience in software maintenance, diagnostics, and secure in-field software upgrades to ensure compliance with aviation safety standards and optimal system performance.
Experience
- Security and Detection Systems; Aviation; operating in a global environment.
- Experience in a field service environment within a directly applicable industry.
- Strong technical knowledge of x-ray, CT technologies, and company products and equipment.
- Wide-ranging technical background including automation, automotive or aerospace manufacturing, mechanical/material handling, conveyors, pneumatics, hydraulics, robotics, control systems, and electrical power systems.
Technical Qualifications
- NVQ Level 3, HNC, HND in Electronics, Elec/Mechanical Engineering or equivalent highly desirable.
- Engineering graduate or military training in electronics engineering technology or equivalent is highly desirable.
Other
- Must be available to travel throughout the UK on short notice, work non-standard hours, travel on weekends & public holidays, and assist other field sites as required. Flexibility to participate in out-of-hours rotas and occasional overnight stays.
- UK driving licence required.
- 5-year checkable UK work history required to obtain relevant airside passes.
- Ability to work in challenging operational environments, including airports and other secure facilities.
- Ability to lift and manually handle tools, test equipment, spare parts, and system components up to 16 kg unaided, and occasionally heavier items with lifting aids.
- Role involves travelling significant distances on foot between terminals and equipment locations, often carrying tools or diagnostic equipment.
- Engineers may frequently work alone on customer sites or during out-of-hours maintenance windows; may require access to confined spaces and varied environments.
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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