Job Title: On-Site IT Support Engineer (Level 1/2) - London
Client: Logistics company
Location: London, England (UK) (On-Site:)
Duration: Backfill/on-going | Start: ASAP
Rate: On application
Your Mission
Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Aberdeen office.
Key Responsibilities
- End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
- Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
- Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
- Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.
You'll Need
Technical
- 3-5 years IT experience
- Windows/macOS deployment expertise
- Networking basics (TCP/IP, Ethernet)
- A+/MCP certifications (preferred)
Soft Skills
- B2 English
- Exceptional customer service
- Team collaboration skills
- Adaptability in fast-paced environments
Logistics
- UK Resident resident
- 50 lbs lifting ability (to be able to move equipment)
- Flexible schedule readiness
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