Operational System Support Engineer
Corsham (Hybrid - 3 days onsite)
Permanent
Circa 70k per annum + benefits
Are you ready to take your expertise in enterprise tooling to the next level? This is a fantastic opportunity to join a high-performing Hosting & Tooling team supporting critical, large-scale environments within the public sector. You'll play a key role in ensuring systems are stable, secure and optimised-while continuing to build your own technical depth through hands‑on experience and ongoing development.
If you enjoy solving complex challenges, working across diverse technologies, and collaborating with talented engineers and analysts, this is a role where you can genuinely make an impact.
What you'll be doing
- Act as a trusted point of contact for clients, providing technical guidance and operational support
- Deliver both BAU (RUN) support and project-based work across enterprise environments
- Create and maintain event management policies and operational tooling solutions
- Perform high‑level system analysis to support client requirements and improvements
- Install, configure, customise and manage tooling platforms and monitoring solutions
- Build and maintain dashboards and reporting tools for operational insight
- Produce clear technical documentation and architectural diagrams
- Collaborate with internal teams and Project Managers to deliver successful outcomes
- Develop automation scripts and integrations to enhance system efficiency
What you'll bring
- Proven experience with enterprise tooling and relevant certifications
- Strong hands‑on experience with tools such as BMC TrueSight, BMC Discovery and Splunk
- Experience with agent deployment, product installation and customisation
- Knowledge of SNMP MIB management
- Solid experience across Windows, Linux and AIX environments
- Scripting skills in Python and/or PowerShell
- Understanding of networking concepts and protocols
- Experience with monitoring tools such as Zabbix, Nagios, SolarWinds, HP OpenView or IBM Tivoli
- Experience with automation and system integration (e.g. REST APIs)
Important information
- This role requires Developed Vetting (DV) clearance
- You must have lived in the UK continuously for the past 10 years to be eligible
- Pre‑employment checks will include identity, employment history and criminal record verification
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