Field Service Engineer

Join ONI and Explore the Boundaries of Scientific Discovery!

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.

This is a practical, hands‑on role focused on customer‑facing field service support. This role is ideal for someone early in their engineering career who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe, and contributing to high‑quality product delivery. This is not a desk‑based role. This involves regular hands‑on technical work, customer interaction, and collaboration across Operations.

Key Responsibilities

• Perform on-site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
• Travel to customer sites across the UK and Europe
• Support system installations and basic technical training where required
• Performing in‑house repairs
• Accurately document repairs and service activity in internal systems
• Work with senior engineers to investigate recurring issues
• Provide professional, clear communication to customers during service activities

What we're looking for

• 1–4 years’ experience in a hands‑on engineering or technical support role
• Experience working with electromechanical, optical, or electronic systems (can be early‑career exposure)
• Practical troubleshooting mindset
• Comfortable using tools and working directly with hardware
• Strong attention to detail and documentation discipline
• Confident communicator with customers and internal teams
• Willingness to travel across the UK and Europe
• High energy, proactive attitude, and willingness to support where needed

Desirable

• Experience in scientific instrumentation, microscopy, biomedical, or similar environments
• Experience in a Field Service or technical support role

At ONI, we understand that a fulfilling career involves more than just challenging work — it's about enjoying a well‑rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.

As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all — our perks include:

Competitive CompensationWe recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognised.

Time Off That Counts28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!

Onsite Gym FacilitiesStay active and energized with our convenient onsite gym, promoting your overall health.