£(phone number removed) FTE – open to part-time or full-time
Office-based position
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients – hour can be counted towards BACP accreditation.
Day to Day Responsibilities
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- 12 months post qualification experience
- Registered member of the BACP or equivalent (or COP booked)
- Relevant telephone experience
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink
- Free 24/7 onsite gym
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Support with revalidation and CPD
- Funding support with training and development
50963LS
INDMANS
The Portfolio Group are acting on behalf of our client in recruiting for this position
#J-18808-Ljbffr”, “datePosted”: “2026-04-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “The Portfolio Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__408582465__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=19285” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Manchester” } } }£(phone number removed) FTE – open to part-time or full-time
Office-based position
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor.
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients – hour can be counted towards BACP accreditation.
Day to Day Responsibilities
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- 12 months post qualification experience
- Registered member of the BACP or equivalent (or COP booked)
- Relevant telephone experience
Benefits
- 25 days’ holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years’ service
- Contractual sick pay
- Private medical insurance after 5 years’ service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years’ service
- Holiday season bonus after 3 years’ service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink
- Free 24/7 onsite gym
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Support with revalidation and CPD
- Funding support with training and development
50963LS
INDMANS
The Portfolio Group are acting on behalf of our client in recruiting for this position
#J-18808-Ljbffr…