About You & the Role
Neg Earth Lights is offering an exciting opportunity for a hands‑on IT Manager to maintain and develop a sustainable IT department, introducing new management tools, policies and procedures, becoming a core component in the development of the company’s IT and Networking infrastructure over the next three years.
The successful candidate will be expected to have at least 4 years’ experience working in an IT support service environment with specific demonstrable skills related to networking and server management, with an emphasis on ensuring quality delivery from 3rd‑party partners and providing holistic support for the business IT systems and project delivery.
The candidate will require extensive hands‑on experience in supporting a varying suite of hardware and software, including, but not exhaustive, Office 365, Hybrid Active Directory, Exchange and SharePoint.
This role requires an IT professional with an eye for detail and the ability to accurately document their work to display progress in a defined way within a cross‑functional team. The role requires that the candidate be able to communicate effectively with colleagues who do not possess an IT background whilst having a demonstrable track record of working with stakeholders of all levels. A critical element of the role is to work directly with users to resolve desktop issues through all levels of the IT support framework (Tier 1 upwards), 3rd‑party managed service provider capability is deployed across the business subjectively.
Consideration will be given to remote working; this is defined by on‑site demands and is not a guaranteed benefit.
Responsibilities
- Business‑wide IT support through all tiers of support working closely with the IT Analyst. Efficiently manage escalated MSP tickets.
- Physical Server Management, VM management and Server Replication.
- Day‑to‑day management of hardware and software including rollout and replacement relating to end‑users.
- User account and identity management.
- Cyber Security Management.
- Configure and Manage IT security training.
- Develop and maintain monitoring tools for infrastructure performance, including networking, servers and security and provide regular reporting of performance.
- Audit, management and procurement of IT assets.
- Assist in maintaining and managing the IT disaster recovery planning, ensuring a strong and flexible security posture adhering to best practice.
- Any other duties as required / authorized by your Line Manager / Line Management reporting line.
- Lead IT related projects.
- Work in collaboration with systems‑based projects where cross function exists.
Companywide Responsibilities
- Comply with all Health and Safety requirements.
- Comply with all company policies and procedures.
- Comply with a tidy workspace policy.
Skills, Qualifications and Experience
Essential Skills
- Demonstrable experience of hybrid Active Directory configuration and management.
- Demonstrable experience of Microsoft Intune deployment and administration.
- Demonstrable experience of managing, configuring and supporting Windows and Apple technology.
- Demonstrable experience of achieving Cyber Essentials + accreditation.
- Experience of Sophos suite or similar.
- Experience of developing and administering SharePoint sites.
- Demonstrable experience of VEEAM backup and replication configuration/administration.
- Experience of configuring and administering VOIP phone systems.
- Demonstrable experience of On‑Prem server and switch configuration/management, VMWare.
- Solid working knowledge of GDPR and its application within the IT remit.
- Experience/knowledge of Firewalls and VPNs with a focus on Watchguard technology being desirable.
- Ability to work under pressure and to tight deadlines whilst demonstrating resilience, flexibility and ability to maintain a positive professional service delivery attitude.
- Evidence of working independently and successfully in the face of significant challenges.
- The business is a 7‑day operation. The availability to work paid or TOIL overtime on occasion is a requirement, this includes on‑call availability as required to manage any interruption to business operations. (Not including annual leave period)
Desirable
- Experience with Power Apps.
- Experience with KnowB4 IT Training.
- Project Management qualification – Agile preferred.
- Professional IT Support/Management qualifications.
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