OA are recruiting for an Operations Manager to join our client’s growing team.
The Operations Manager is responsible for overseeing the day‑to‑day operations of the business, ensuring efficiency, quality, and compliance across all departments. This includes production, logistics, health & safety, and quality systems, with a strong focus on maintaining and improving standards in line with BRCGS (Brand Reputation Compliance Global Standards) and FSC (Forest Stewardship Council) certifications.
Hours: Monday to Friday, 8.30am – 5.30pm or 8.00am – 5.00pm. One day working from home following successful probation.
- Holiday: 25 Days Bank Holidays
- Company pension
- Onsite parking
Operations Manager Key Responsibilities
- Lead and manage daily operations to ensure production targets and customer expectations are consistently met
- Monitor performance, identify inefficiencies, and implement continuous improvement initiatives
- Coordinate across departments including production, warehousing, and distribution
- Manage budgets, resources, and operational costs effectively
- Maintain and continuously improve BRCGS certification standards
- Ensure full compliance with FSC requirements across sourcing, production, and documentation
- Lead internal and external audits, ensuring readiness at all times
- Manage corrective and preventative actions (CAPA)
- Keep up to date with changes in certification standards
- Ensure a safe working environment in line with all relevant legislation
- Promote a strong health & safety culture
- Conduct risk assessments and implement appropriate controls
- Lead, mentor, and develop operational teams
- Set clear objectives and performance expectations
- Support recruitment, training, and succession planning
- Foster a positive and high‑performance culture
- Oversee stock control, procurement, and supplier performance
- Ensure efficient inventory management and traceability systems
- Maintain strong supplier relationships, particularly with FSC‑certified suppliers
- Ensure operational processes align with customer requirements
- Work closely with sales and customer service teams
Operations Manager Skills and Experience
- At least 10 years’ proven experience in an Operations Manager role
- Strong knowledge of BRCGS standards
- Experience with FSC‑certified supply chains
- Excellent leadership and organisational skills
- Commercial awareness and problem‑solving ability
- Degree in Operations, Business, or related field (preferred)
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