Product Manager, Coffee

Senior Director of Product Management and Marketing – Chippenham, UK

Crane Payment Innovations (CPI) is a leading provider of payment solutions and self‑service retail systems. We drive global product strategy for our Convenience Services portfolio, including self‑service retail systems, connected vending machines and enterprise services.

Key Responsibilities

• Lead a high‑performing team responsible for CPI’s Convenience Services product portfolio and marketing initiatives.
• Own the overall product strategy and lifecycle for the Convenience Services coffee product lines – freestanding, tabletop, connected payment systems and remote monitoring services.
• Drive product innovation by identifying market opportunities, gathering market insights and ensuring strong competitive positioning.
• Oversee development and execution of product roadmaps, ensuring alignment with strategic priorities.
• Direct project priorities and resourcing to align with the strategic objectives.
• Partner with engineering and project management teams to ensure timely delivery of product features and enhancements that meet market and customer expectations.
• Develop pricing models and maintain P&L ownership for all coffee product lines, optimizing profitability while ensuring customer value.
• Collaborate with sales to develop go‑to‑market strategies that maximize revenue opportunities and customer satisfaction.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• 3+ years of experience in product management, marketing, or a related role, preferably in a technology‑driven or manufacturing environment.
• Proven success bringing products to market, managing product portfolios, leading go‑to‑market strategies and driving cross‑functional initiatives from concept to revenue generation.
• Strong financial acumen with experience managing P&Ls and developing pricing models.
• Exceptional communication and collaboration skills with the ability to influence stakeholders at all levels.
• Experience leading high‑performing product, project and marketing teams in a fast‑paced, evolving environment.
• Familiarity with managed services, recurring revenue models and remote management of connected devices or self‑service retail technologies is a strong plus.

Key Competencies

• Strategic Thinking – define long‑term strategies and translate them into actionable plans.
• Customer Focus – deep understanding of customer needs and passion for creating products and services that exceed expectations.
• Leadership – inspire, lead and develop teams to achieve business objectives.
• Collaboration – ability to work across departments and with external partners to drive alignment and effective decision‑making.
• Results‑Oriented – track record of delivering measurable results in revenue growth, market share and customer satisfaction.

Benefits

• Flexible work environments
• Defined career growth plans with opportunities to step outside your comfort zone
• Team‑building activities supporting innovation
• Generous paid time off, including sick leave and holidays
• 401(k) with company contribution
• Flexible spending accounts
• Discounts for childcare
• Tuition assistance
• Opportunities to travel and work at our global sites

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status or national origin or any other characteristic protected under federal, state, or applicable local law.

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