Customer Care Coordinator

Customer Care Coordinator

Location: Northampton (Office-based)

Hours: 37.5 hours per week, Monday to Friday

Salary: Up to £34,000 per annum (dependent on experience)

About the Role

We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period.

The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment.

Key Responsibilities

• Act as the primary contact for customers, managing queries and concerns in a professional and timely manner
• Log, track, and manage defects and aftercare issues from handover through to resolution
• Liaise with site teams, subcontractors, and internal departments to coordinate remedial works
• Arrange and manage appointments, ensuring works are completed within agreed timescales
• Maintain accurate records and update internal systems
• Ensure all customer interactions align with company standards and NHBC / warranty requirements
• Support the delivery of a positive customer journey and high levels of customer satisfaction

About You

• Proven experience in a customer care role within housing or construction (essential)
• Strong organisational and communication skills
• Confident dealing with customers, subcontractors, and site teams
• Ability to manage multiple cases simultaneously and work to deadlines
• Good IT skills, with experience using CRM or defect management systems desirable
• A proactive, solution-focused approach

What We Offer

• Competitive salary up to £34,000
• 37.5-hour working week
• Stable, office-based role in our Northampton location
• Opportunity to work with an established and growing housing developer
• Supportive team environment

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