Overview
This role is responsible for supporting and coordinating the delivery of soft facilities services within the office environment, ensuring that day-to-day operations run efficiently and in line with agreed service standards. The position provides comprehensive coordination and administrative support across facilities services and office-based procurement activities. It also plays a key role in identifying, escalating, and supporting the resolution of operational issues, risks, and decision points to the Facilities Manager as appropriate.
What will you be doing?
- Coordinate day‑to‑day delivery of soft facilities services, including cleaning, catering, waste, reception, mailroom, office logistics, gym, and vending services.
- Act as the first point of contact for service providers, escalating performance, service, or contractual issues to the Facilities Manager.
- Monitor service delivery against agreed standards, identifying defects, trends, and recurring issues.
- Support office moves, space changes, furniture coordination, and room bookings to ensure efficient use of space and resources.
- Assist with office-based procurement, including sourcing quotations, raising purchase orders, tracking deliveries, and maintaining accurate records in line with SCM policies.
- Attend service review meetings as required, tracking actions and follow-ups. Identify and escalate operational, HSE, and IT-related issues promptly.
- Maintain facilities and procurement records and provide routine reporting on service performance, issues, and spend.
- Support audits, inspections, and compliance activities as required.
What experience would we like you to have?
- Experience in a Facilities Coordinator (or similar) role within a corporate office environment, with exposure to soft services
- Proficient ability to coordinate suppliers, support service delivery, and escalate issues appropriately
- Working knowledge of office-based procurement processes, including purchase orders and record keeping
- Basic understanding of health and safety requirements and experience supporting office moves and furniture logistics
- Good organisational and communication skills, with confidence engaging internal stakeholders and service providers
- Proficient in Microsoft Office, effective at managing multiple tasks, with awareness of SLAs, sustainability, or relevant FM qualifications
Qualifications
- IWFM Level 3 (or working towards a relevant facilities or workplace qualification)
- IOSH qualification or health and safety awareness
- Interest in sustainability and responsible workplace practices
- Awareness of SLAs and service performance measures
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