Project Manager – Oracle EBS Project Manager (UK)
Business Unit: ORC; Compensation: Competitive (including bonus)
Job Description
We’re looking for an Oracle EBS Project Manager responsible for managing end‑to‑end Oracle E‑Business Suite application support services, ensuring stable operations, SLA compliance, stakeholder satisfaction, and continuous service improvement. The role involves leading support teams, coordinating with business and technical stakeholders, managing vendors, and overseeing service governance for Oracle EBS modules.
As an Oracle EBS Project Manager, you’ll be instrumental in ongoing support of Oracle EBS Applications for the UK public sector. A key part of your role is ensuring stable operations, SLA compliance, stakeholder satisfaction, and continuous service improvement.
Responsibilities
- Lead Oracle EBS Application Support engagement.
- Manage application support lifecycle including incident, problem, change, and release management.
- Ensure adherence to agreed SLAs, OLAs, and KPIs.
- Plan and manage support budgets, resource allocation, and capacity planning.
- Serve as the primary interface between business users, IT teams, Oracle, and third‑party vendors.
- Conduct service review meetings (weekly/monthly/quarterly).
- Communicate support status, major incidents, risks, and improvement plans to leadership.
- Effectively manage escalations and ensure timely resolution.
Required Qualifications
- 12+ years of experience in managing large support engagements.
- Strong experience in Oracle E‑Business Suite (R12 / 11i) support.
- Understanding of Oracle EBS architecture, interfaces, and integrations.
- Experience working with Oracle Support (SR management).
- Familiarity with ITSM tools (ServiceNow, Remedy, Jira).
- Preparation of status reports with RAG, highlighting risks and mitigations and maintaining RAID log.
Preferred Qualifications
- Excellent planner for release planning and other delivery planning.
- Excellent problem‑solving skills.
- Experience coaching and mentoring team members with experience of managing 5+ team members.
- Experience with Lean / Agile development methodologies & ITIL Methodologies.
Personal Traits
- High analytical skill.
- High customer orientation.
- High quality awareness.
EEO Statement
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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