Conduct & Outcome Oversight Manager

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called ‘The Big Dreams Project’, we’re working to help 10,000 small businesses start or grow by 2030.Why not check out our advert on YouTube: .# **Job Category**Risk Control# **Position Type**Permanent# **Target Openings**1Here’s what you’ll be doing: Join our Second Line Risk and Compliance team in London to lead a digital transformation in how we protect our customers. You will be at the heart of our mission to champion fair value for over 900,000 small business owners, ensuring they receive the positive outcomes they deserve. By embedding the Consumer Duty principle through powerful data storytelling and testing, you’ll help us maintain an ethical culture and provide a second-line challenge that translates regulatory goals into tangible customer and commercial benefits. ****As our Conduct & Outcome Oversight Manager you’ll:***** Provide ongoing assurance of the effectiveness of our product governance arrangements and the outcomes they are achieving.* Seek and implement automated and AI-driven ways to monitor customer interactions for vulnerability signals and fair value friction points.* Predict emerging risks by using automated scanning tools to monitor social media and market trends.* Perform deep-dive effectiveness testing on customer-facing controls to prove they deliver fair and reliable outcomes.* Analyse the underlying conduct and root causes behind failures rather than just identifying simple process gaps.* Support Compliance Business Partners to test process designs and ensure they align with regulatory expectations.* Inform continuous compliance policy and education improvements based on the insights and findings you uncover****We’re looking for someone who is:***** An insurance sector expert with a solid understanding of the industry and its specific regulatory landscape.* A technical compliance master with extensive knowledge of FCA Conduct Rules and the practical application of Consumer Duty.* An expert analyst with a proven ability to identify risks within complex data and deliver high-impact data visualisation/reporting.* An automation leader with significant experience using AI and automated tools to build scalable compliance processes.* An influential communicator who can speak data to developers, profit to commercial leads, and protection to management and the Board.* A strategic challenger with the courage to provide robust second-line oversight while offering commercial recommendations.****(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)********We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.****If you are ready to pioneer a data-driven approach to oversight and ensure our small business customers always receive fair value, your expertise will be vital in helping us enable big dreams. Apply today.# **What are the benefits of working at Simply Business:*** we offer a great **work-life balance** where workloads are manageable and everyone has the flexibility to work hybrid* on top of the **25 days annual leave** (plus bank holidays), we offer the option to **buy five more days of holiday** with your flexible benefits* our **flexible parental leave** allows you to approach an important time how you want – with six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver* our **life event leave** is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week **paid sabbatical** after five years of service, then **four weeks off** after ten years of service* **private medical insurance** through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses* we offer a **competitive salary** based on your experience and the current market. Plus the potential to earn an **annual bonus** based on performance* access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling* we match what you put into your pension up to **five per cent**. And pass on a tax-free sum that’s four times your basic salary with our **life assurance policy**, with the option to increase it to ten times through our flexible benefit scheme* our **salary sacrifice car scheme** gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service)* our **flexible benefits** scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership# **Employment Practices**Simply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.At Simply Business, we insure small businesses and enable big dreams. Not just for our customers, but for our people, our communities and our environment. We believe a world-class company culture is crucial to achieving our business goals as we make insurance more accessible to small business owners. We’re building a better way to buy small business insurance, and we’re using technology to get the job done. That includes developing cutting-edge data gathering and analysis capabilities; living and breathing testing and experimentation; and harnessing the many benefits of AI and other emerging technologies.We’re a values-led business. Our people all have a part to play in building a culture that lives these values: **learning**, **empowerment**, **authenticity**, **pioneering**, and **simplicity**.#J-18808-Ljbffr…