Overview
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Our mission is to help more people and businesses prosper. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Role
Customer Experience Advisor based out of Edinburgh HS branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. This is a 12 month fixed term contract.
What You’ll Do (Responsibilities)
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What You’ll Bring (Qualifications & Experience)
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team working skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Benefits & Compensation
- Starting salary of £25,000.00 plus a £500 annual cash allowance to spend on our benefits
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments)
- Pension: employer contribution of 8% of salary, with potential to contribute more for higher employer contribution up to 12.5%
- Company-funded death-in-service benefit and income protection insurance, with options for discounted life assurance and critical illness cover
- Share in Santander’s success via share plans
- Staff benefits on Santander UK products (where applicable) with no fees
- Competitive rewards reflecting impact and value; wellbeing resources across physical, mental, social, and financial aspects
- Support for life stages including enhanced family leave and childcare options
- Volunteering opportunities in the community
- Global growth opportunities to shape your career across Santander’s international network
Local Compliance & Right to Work
- All candidates must have the right to work in the UK to commence employment
What To Do Next
If this sounds like a role you are interested in, please apply. For accessibility or additional assistance in the recruitment process, contact resourcing@santander.co.uk
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