Overview
A global retailer is looking for an operations manager covering the Amazon sales channel for the UK and Europe. The organisation distributes product to over 80 countries and operates from offices in Hong Kong, China, London, France, Spain and Germany. Due to exponential year‑on‑year growth, all offices are expanding their teams across all functions.
Key Responsibilities
In this newly created role you will take full ownership of the order‑to‑fulfilment process across all EU Amazon marketplaces, driving operational excellence and improving customer experience. You will lead a small team and work closely with 3PLs, warehouses and Amazon fulfilment centres to resolve bottlenecks and ensure customer satisfaction. You will collaborate with supply chain, commercial, and sales teams across the EU, acting as the primary point of contact for warehouse escalations. Reporting and analysing KPIs such as OTIF, fill rate, order accuracy, returns and claims will be part of your remit, as will the development of dashboards and identification of trends and performance gaps. Your focus will be on implementing continuous‑improvement initiatives, driving automation and reducing operational costs while maintaining high service standards.
Requirements
The ideal candidate will have at least three years’ experience in Amazon operations management, e‑commerce and supply chain and fulfilment. You should possess strong analytical and problem‑solving skills, be data‑driven and have proven experience leading, coaching and developing teams. Experience with Amazon Vendor Central and EDI platforms (TrueCommerce is a plus) is important, as are excellent communication and stakeholder management abilities. Comfort working with 3PLs across multiple EU markets and a continuous‑improvement mindset are essential. German and/or Spanish language skills are a bonus but not essential.
Benefits
You will receive a competitive salary of up to £70,000, a generous bonus and 33 days holiday, including bank holiday entitlement. The office is located in Central London and offers hybrid working. The opportunity allows you to work with one of the biggest and most established names in the sector, contributing to the evolution of the planning department and achieving its goals of growth and a modernised approach to demand and supply planning.
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