About This Job
This role will be based out of our rapidly growing London office and requires three days in-office attendance per week.
Responsibilities
- Own and manage the onboarding process and technical setup for UK and Global clients using LiveRamp products.
- Work closely with Customer Success Managers to support clients and solve technical challenges as they arise, owning the overall implementation process across the whole suite of LiveRamp products to maximise the value for customers and ensure optimal revenue generation for LiveRamp.
- Manage the technical relationship with clients to ensure smooth delivery of services, own issue resolution using SQL, python, bash and logs monitoring to ensure clients are getting maximum value from LiveRamp Platforms.
- Contribute towards building a great International business for LiveRamp.
Qualifications & Experience
- 1-2 years of professional experience in a Product Operations, Technical Support, Customer Success, or a related technical role.
- Demonstrated ability to solve complex problems and drive issue resolution.
- Intermediate computer science skills or the ability to learn quickly.
- Experience working with SQL, APIs and comfort navigating Linux and Unix systems via the command line is highly desirable.
- Experience with cloud providers such as GCP, AWS and Snowflake is a big plus.
- Great communication skills internally and externally; always answer emails and calls within 12 hours.
- Type startup personality: smart, ethical, friendly, hard‑working and proactive.
- Fluency in Spanish, Portuguese or French is desirable.
- MarTech experience is desirable.
Legal & Administrative
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees, or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
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