Internal Sales & Customer Service Representative

Overview

We’re looking for a proactive and customer-focused Internal Sales & Customer Service Representative to join our team. This role is central to our operations, supporting customers, processing orders, and delivering outstanding service across multiple channels.

Responsibilities

• Process sales orders accurately and efficiently
• Handle product and pricing enquiries
• Prepare quotations and complete take-offs from customer plans
• Arrange samples, brochures, and POS materials
• Liaise with the Area Sales Manager (ASM) team to provide support
• Manage incoming calls and emails from merchants, installers, architects, and the public
• Provide product, pricing, and technical information
• Resolve customer queries, complaints, and issues professionally and promptly
• Maintain a high standard of customer satisfaction at all times

Qualifications

• Previous experience in a customer-facing or sales support role
• Confident and professional telephone manner
• Strong communication and interpersonal skills
• Highly organised, self-motivated, and results-driven
• Able to work effectively both independently and as part of a team

Benefits / Work Conditions

Full-time – 37.5 hours per week (Monday to Friday, 8:30am – 5:00pm). Salary: Competitive (TBC).

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