Operations And Compliance Manager

Our client is a family-run, boutique care provider exclusively focused on delivering high-quality care for private elderly residents. Quality is at the heart of everything they do, with a strong emphasis on creating a supportive, family-oriented environment for both residents and staff. The organisation is committed to staff development, offering genuine opportunities for growth and progression.

Key Responsibilities

• Oversee the day‑to‑day running of two residential homes and a domiciliary care service, ensuring care is well‑organised, consistent, person‑centred, and delivered to a high standard.
• Ensure full compliance with CQC and regulatory standards, oversee audits, and lead on inspection preparation and action plans.
• Support and supervise Registered Managers, driving accountability, performance, and continuous improvement.
• Monitor recruitment, retention, rotas, training compliance, and agency usage, ensuring a stable and effective workforce.
• Track and analyse KPIs including occupancy, incidents, complaints, safeguarding, and staffing, proactively driving improvements.
• Manage budgets and financial performance, ensuring services remain commercially viable while maintaining quality.
• Embed organisational values and promote a positive, supportive, and high‑performing culture across services.
• Manage complex issues such as safeguarding concerns, complaints, staffing challenges, and regulatory risks.
• Lead operational improvements, including systems, audits, training, and performance initiatives.
• Act as a key link between senior leadership and services, ensuring clear communication and strong external relationships.

Requirements

Essential

• Significant experience as a CQC Registered Manager or higher.
• Demonstrated ability to oversee multiple managers.
• Strong leadership, communication, and organisational skills.
• Longevity and stability in previous management roles.
• Worked in similar role before.
• Trustworthy, kind management style.
• Exceptional compliance knowledge.
• Appropriate compliance and auditing expertise.
• Proven track record of achieving and maintaining high CQC inspection outcomes, customer satisfaction and occupancy rates.

Desirable

• RMA/NVQ 5 or equivalent – completed or enrolled.

Benefits

• Competitive salary and bonus.
• 5.6 weeks holiday entitlement.
• Hybrid.
• 100% private beds.
• Growth opportunities.
• Family run.
• Boutique homes.

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