Account Manager (Enterprise Accounts) – Colocation & Infrastructure
Our client, a leading provider of premium data center solutions, is seeking a relationship-driven Account Manager to join their growing team. This is a high-impact role focused on nurturing and expanding an existing enterprise client base within the colocation sector.
If you are a professional who prides yourself on exceptional service and long-term relationship building, rather than aggressive cold-calling, this is the perfect environment for you.
The Role
This position is focused entirely on account management and retention. You will be the primary point of contact for enterprise customers (tier-1 companies utilizing data center space), ensuring their technical and operational needs are met.
- Relationship Management: Act as a trusted advisor to a portfolio of existing enterprise clients.
- Retention & Growth: Identify opportunities for organic upselling and cross-selling within your assigned accounts.
- Client Advocacy: Ensure a seamless experience for clients, acting as the bridge between their technical teams and internal operations.
- Strategic Oversight: Manage contract renewals and maintain high levels of client satisfaction.
- No Cold BD: This is a "farming" role; there is no requirement for cold calling or new business prospecting.
Requirements
We are looking for a motivated individual with 2–4 years of professional experience who is ready to take the next step in their career.
- Experience: A background in account management or high-level customer service is essential.
- Communication: Exceptional verbal and written skills, with the ability to manage professional stakeholders.
- Attitude: A proactive, "customer-first" mindset with a focus on problem-solving.
- Location: This is a hybrid role. The preference is for the successful candidate to be in the London Head Office 2–3 days per week.
The "Nice-to-Haves"
- Industry Knowledge: Previous experience in Colocation Data Centers or the broader tech infrastructure sector.
- Sales Background: While no cold BD is required, a background in bringing on new business is a bonus for identifying expansion opportunities.
- Service Excellence: Any background in high-touch customer service environments.
Package & Benefits
Our client offers a highly competitive base salary tailored to junior-to-mid-level professionals, complemented by an industry-leading incentive structure.
- Bonus: Performance-based bonuses of up to 100% of your base salary.
- Health: Comprehensive private medical insurance.
- Retirement: Competitive pension scheme.
- Flexibility: A modern, hybrid working model based in a prime London location.