IT Help Desk / Service Desk Analyst

1st Line Support Agent / IT Help Desk / Service Desk AnalystLocation: Birmingham City CentrePay: £16.02 per hourType: Ongoing Temporary ContractAbout the RoleStep into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression.As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment.  This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support. What You’ll DoProvide quick, reliable 1st Line IT Support across corporate and retail systemsLog and manage incidents using a ticketing system in line with SLA targetsSupport retail POS systems, in-store equipment, payroll applications and business-critical softwareDeliver excellent customer service with a confident and professional phone mannerEscalate complex issues to 2nd Line Support / Desktop Support Engineers when requiredWork efficiently in a high-volume IT Help Desk environment What You’ll BringPrevious experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support Strong problem-solving and troubleshooting skillsExcellent communication and call-handling abilityComfortable supporting Windows OS, Microsoft Office 365 and basic networking issuesAbility to manage workload in a fast-paced, target-driven environmentThis role requires full flexibility to work shifts between 7:00 AM and 1:00 AM, including weekends and public holidays, on a rotating 4-on, 4-off shift pattern.Why You’ll Love ItCompetitive pay: £16.02 per hourOngoing training in IT systems and service desk toolsFun, social and supportive team cultureA company that promotes internal progression and IT career development.Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on 0121 643 5000 or and secure your place in a growing IT team!…