HR Shared Service Administrator (3 Month FTC)

A bit about the roleAs our HR Shared Services Administrator, you will: Work with the HR Shared Services Manager and HR Shared Services Adminstration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer serviceProduce and send out offer packs, including offer letters and contracts to all new joiners in the businessManagement of the full worker life cycle from staffing to compensation using the HR management system Workday. Including:Modify and create organisational structuresSupport and review of the job change business processesPassword re-setDaily management of the HR Shared Services Workday inboxDaily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.Send out new contracts where an amendment has been receivedTake up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactoryBe aware of SLA targets and audit requirements for HR administration services and to ensure that these are met through regular communication with the HR Admin Team Leader and HR Admin ManagerProcess applications for staff discount, including the addition of request to Payroll system, invoicing, refunds and the capture of amended data according to the defined criteriaManagement and administration of the Healthcare benefits schemeProcess applications for season ticketsMake best use of all IT systems to deliver an excellent service, identifying and communicating improvements where necessaryMaintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPRAdministering the refer a friend schemeProduce and distribute reportsProvide general administrative support to the wider teamOn occasion, travel to our London and Regional stores may be required. A bit about you Experience within a fast paced working environment essentialKnowledge and experience in Workday is essentialStrong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.A good working knowledge of Microsoft Office packages, including Excel is essential for this role.The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.On occasion, travel to our London and Regional stores may be required. Key Personal Attributes Team playerAbility to work under pressure to deadlinesGood communication skillsAdaptable/flexibleExcellent HR system skills…