Role
The store manager is our brand ambassador and responsible for the store’s overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants, and support them in creating special memories for our customers.
What to expect from the role
- Support and motivate the in‑store team on a day‑to‑day basis to achieve the store’s targets by identifying and maximising opportunities to achieve and surpass KPIs, whilst setting the example with exemplary Pandora customer service.
- Having a strong retail floor presence, educating and influencing the store, and ensuring back‑of‑house activities enable the store’s successful commercial execution.
- You will be trained thoroughly in our hand‑crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession.
The successful candidate
Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in‑store experience. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have
- Proven experience in driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service.
- An ability to understand the importance of Pandora’s local and global business strategy, and translate this into the delivery of store, regional and division KPIs.
- Experience in using data to identify trends, issues and root causes, and the ability to take action to deliver when such opportunities are identified.
- Strong communication skills to establish and coach a high‑performing team.
- The ability to be adaptable and flexible to changing business needs.
- A positive, can‑do attitude with contagious enthusiasm for Pandora product and core values.
- A well‑presented appearance with a taste for desirable products and a passion for retail.
Why work with us
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes
- Highly competitive salary.
- Monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved).
- A generous annual jewellery uniform allowance.
- Generous employee discount.
- Access to our online benefits platform with retail, hospitality and entertainment discounts.
- Free support through ‘Retail Trust’ on health and wellbeing, financial advice, legal aid and more.
- Parties, incentives and gifts throughout the year.
Equal Opportunity Statement
We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status and age. Pandora’s recruitment procedures are designed to be transparent and clear for all candidates, ensuring fair and equal opportunity and reducing bias and discrimination.
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