New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.
Major Accountabilities
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
- Understanding customer expectations and training your team to always reach or exceed their expectations
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products
- Assists in co-ordinating rota and scheduling
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
- Supports the recruitment, induction, training, and development of the store team
- Key holder for the store and active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
- Dealing with enquiries and an escalation route for customer complaints
- Understanding and supporting store operations, policies and procedures via the retail game changer
- Adhere to company’s policies and procedures
- Perform other duties that as required from the business or Store Manager
Requirements for Success
- Team Player
- Proven experience in a supervisory position
- Ability to lead and coach a team
- Knowledge of retail KPIs
- Previous experience in retail desirable
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learnAbility to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
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