Oktopost is seeking a high-energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel with our Solutions Management team.
This role requires a strategic and results-oriented individual with exceptional leadership and communication skills. An ability to develop and lead high value and consultative conversations with CMO’s is critical to the success in the role. In parallel leading with empathy with a focus on both strong process and quality practice needs to be hard wired in the successful candidate.
As a company, we operate using the EOS (Entrepreneurial Operating System) to maintain focus, accountability, and alignment. We also incorporate the Sandler selling methodology across our customer-facing functions, valuing open dialogue, mutual respect, and the discipline of a consultative sales process.
What you'll do
- Team Leadership: Manage and mentor a team of Team Leads and Account Managers, providing guidance, coaching, and performance feedback.
- Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts.
- Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
- Account Management Strategy: Develop and implement account management strategies, including territory planning, account segmentation, and client engagement plans.
- Performance Management: Set and track performance metrics for the account management team, ensuring targets are met and exceeded.
- Cross-Functional Collaboration: Work closely with other departments, including Sales, Marketing, and Product, to ensure alignment and support for account management initiatives.
- Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness.
- Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance.
- Implement Sandler Sales Methodology: Focuses on building relationships and using Sandler's specific tools and techniques for communication and account expansion.
What we're looking for
- Bachelor's Degree in Business or related field; MBA preferred.
- 10+ years of experience in account management or sales (4-5 years minimum in account management), with at least 5 years in a leadership role.
- Proven track record of success in driving revenue growth from existing book of business and client retention.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strategic thinker with strong analytical and problem-solving skills.
- Proficient in CRM and other account management tools.
- An understanding of EOS would be beneficial. An understanding of the Sandler methodology would also be beneficial.
- Leadership
- Communication
- Strategic Thinking
- Relationship Building
- Results Orientation
- Problem Solving
Compensation and benefits
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
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