Resolution Officer – Building Compliance
Contract Type: 6 months Fixed Term Contract/Secondment, Full Time, 35 hours per week
Salary: £34,381 per annum to (London weighted salary) or £30,386 per annum (Regional salary), dependant on experience
Grade: 6
Reporting Office: Stratford, London or Trafford, Manchester
Agile Worker: 20% – 40% of contractual hours to be worked from reporting office/working location (hybrid working). Office day Monday.
Closing Date: 28th April 2026 at 11pm
Job Description
L&Q Building Compliance is looking for a Resolution Officer to join our team on a fixed‑term basis, supporting the effective and fair resolution of complaints across the organisation. This is a varied and rewarding role where no two cases are the same, and where your work directly contributes to safer homes and better resident outcomes.
Working closely with the Resolution Manager and colleagues across the wider Building Compliance Team, you’ll take ownership of complaints from investigation through to resolution. Building strong relationships with teams across L&Q will be key, as you balance problem‑solving, empathy and regulatory compliance to deliver clear, timely and high‑quality outcomes.
Responsibilities
- Provide essential administrative support for complaints across the department, ensuring customer concerns are handled efficiently, thoroughly and with care.
- Keep complaints on track, updating and progressing them smoothly through the complaints process.
- Ensure L&Q follows its complaints policies and procedures, and highlight areas where performance could be improved.
- Work independently and collaboratively with team and stakeholders; prioritise workload and support colleagues when needed.
- Maintain accurate and secure complaint records and reports.
Qualifications
- Previous experience in complaint handling or resolution is desirable.
- Excellent customer service skills with empathy, professionalism and solution‑focused mindset.
- Proficient in use of MS Office packages.
- Excellent written and verbal communication skills.
- Strong organisational skills and ability to work well within a team.
- Experience providing administrative support in a busy work environment.
Benefits
- Excellent pension plan (up to 6% double contribution).
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays.
- Westfield Health Cash Plan.
- Non‑contributory life assurance.
- Up to 21 hours volunteering paid days.
- Lifestyle benefits and Employee Assistance Programme.
We welcome applications from all suitably qualified individuals and encourage applicants to apply early. If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
#J-18808-Ljbffr…