We are one of the UK’s largest housing groups, building thriving communities and leading the development of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. This role is vital to the department because you will represent Orbit Group in the management of all legal cases regarding income recovery and work closely with Court Officers to provide advice and assistance on all areas related to legal enforcement, tenancy enforcement and negotiation.
Working Hours
Shift based between 8am and 8pm Monday – Friday, with main hours predominantly between 8am to 6pm. The role involves a split of working in the office and working from home.
Responsibilities
- Take ownership of cases while providing specialist advice and support to internal colleagues on all aspects of rent recovery.
- Work across wider income and customer teams to ensure all information recorded is accurate and case management is kept up to date.
- Ensure all court paperwork is relevant, kept up to date and follows company policy and relevant legal procedures.
- Resolve cases quickly, gather evidence and work to gain injunction through court proceedings.
- Work to ensure that income is maximised and the correct court orders are obtained to safeguard and protect the reputation of Orbit as a landlord.
Qualifications
Essential skills
- Experience of dealing with high‑risk arrears case management and performance case reviews.
- Good understanding of domestic budgeting, debt management, welfare reform and benefit regulations.
- Excellent understanding of housing law, legislation and CPR for both mandatory and discretionary possession grounds.
- Experience in dealing with and understanding court etiquette, case law, court directions and the Equality Act particularly in relation to debt recovery including the county court process.
- An understanding of best practice in arrears collection and related legal issues – income collection experience at all levels.
Desirable skills
- Experience within a formal court setting.
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