Administration Manager (Urgent Care Pathway)
Are you an experienced administrator looking for a new challenge?
We are currently recruiting for an Administration Manager to join the Urgent Care team on a full‑time basis. This is a crucial non‑clinical role that provides important support to a busy clinical function. The role will provide an efficient and effective comprehensive administrative support to the team/service.
Administration Manager Main duties
- Provide an efficient and effective comprehensive administrative support to the team/service.
- Manage the admin team across the Urgent Care Pathway, ensuring support and development for the team, including completion of timely appraisals and managerial supervision.
- Provide a polite and efficient reception service to visitors, patients and families, if required.
- Provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.
- Suggest and make recommendations for improvement to existing administration procedures.
- Assist in the induction of new staff, including organising local staff induction days and booking onto corporate inductions.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application. Please read the candidate guide to making an application and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: Outstanding care delivered by an outstanding team.
Our values are: Caring, safe and excellent.
Benefits
- Excellent opportunities for career progression
- Access to tailored individual and Trust‑wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Administration Manager job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Further Training or Job‑Related Aptitude and Skills
Essential criteria
- Ability to liaise with all professionals and levels in a confident and effective manner.
- Ability to manage and prioritise own workload.
- Ability to produce good quality correspondence and reports.
- Ability to work to deadlines and prioritise a heavy workload, always ensuring attention to detail.
- Experience of working in a supervisory and/or leadership role.
- Experience of working with patients with mental health issues and/or challenging behaviour.
- Experience of using Microsoft Office computer programs, including Excel, Word, MS Teams and Outlook.
- Able to communicate with staff across all levels of the organisation.
- Able to work as part of a team.
- Motivation, commitment and patient‑centred care values.
- Understanding of the need for confidentiality.
- Knowledge of project management or information analysis and interpretation.
- Working knowledge of email systems and electronic health records.
Desirable criteria
- Ability to work effectively under pressure/with distractions.
- Ability to draft and compile reports.
- Experience of working in a management role.
- Experience of working in a healthcare environment.
- Working knowledge of email systems and electronic health records.
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