The post holder supports the Quality Assurance programme and oversees related programmes across the Trust’s Services. This will include regulatory requirements, quality and safety reviews and compliance related improvement programmes.
Main duties of the job
- Central point of contact for Quality and Assurance team.
- Undertake routine & non-routine work requests
- Responsible for design, implementation, management, oversight and supervision of the Trust’s internal compliance & assurance programme of- Quality Reviews.
- Co-ordinating all CQC related activity across the Trust, to include CQC Inspections, CQC MHA Reviews, CQC MHA complaints & safeguarding concerns & CQC Engagement meetings.
- Manage the Tendable software licence & its application within the Quality Review programme.
- Receive & collate complex, sensitive and confidential data.
- Ensure paper based and electronic document storage is in accordance with trust policy.
- Actively engage in discussions to develop and maintain administrative & information systems & processes.
- Supporting the QA Team to implement new systems and ways of working.
- Liaise with other directorates and staff at all levels in addition to external agencies.
- Participate in the Trust’s mandatory training, supervision & appraisal system.
- Line management of Band 5 role within the Team.
- Responsible for initiating & sending out, without reference, routine correspondence.
- Prepare reports & presentation materials, leading where appropriate.
- To maintain oversight and scrutiny of Trustwide improvement plans.
- Establish & maintain office systems in respect to registration & enquiries.
About us
We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.
Working in Sussex & Hampshire:
- Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns.
- Enjoy a range of beautiful rural settings and bustling city locations.
- With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job responsibilities
To have oversight and scrutiny of working groups or service development forums to develop practice, policies, protocols or guidelines aimed at improving quality and compliance. The post holder will be required to receive and communicate complex and sensitive information with a range of internal and external stakeholders, and must be able to work autonomously with people who use services, practitioners and partner agencies.
Specific tasks include ensuring:
- The design, implementation and management of the Trusts internal assurance programme Quality and Safety Reviews.
- Manage the Trusts software license (Tendable) and its application to support the Quality Review Programme.
- Review and prepare a range of Quality reports for a variety of committees.
- Manage the assurance of the Mental Health Act reviews ensuring accurate completion of Provider Action Statements and timely return to CQC and oversight of agreed actions to the require standard
- There is a systematic approach to the collection, reporting and storage of compliance information and associated risks and that these are reviewed on a regular basis.
- The Trust remains appropriately registered with the Care Quality Commission through the completion and submission of statutory notifications via the electronic portal system.
- To have oversight and supervision of the Trusts programme of internal Quality Reviews and subsequent reports., To ensure that improvement plans are reviewed on a monthly basis by respective Clinical Leads.
- Information relating to quality and compliance is collected and presented for various Trust reports in conjunction with other members of the team.
- There is a point of contact for staff across the organisation and external stakeholders for advice and support relating to quality and compliance issues
Please see attached Job Description and Person Specification for more detailed information.
Person Specification
Qualifications
- A recognised project management qualification or demonstrable experience of utilising project management tools and systems.
Knowledge / Experience
- Experience of providing support / supervision and motivation of staff.
- Experience of performance monitoring.
Skills
- Provide and receive complex information; persuasive motivational, negotiating, presenting and training skills are required. Able to communicate to people at all levels.
- Complex facts or situations, requiring interpretation, comparison of a range of options. Ability to analyse, monitor and resolve failures to meet project standards.
- Ability to plan and organise a broad range of complex activities.
- Ability to develop or create reports, documents, drawings. Maintaining one or more information systems. Creation of databases and performance reports.
Abilities
- Frequent exposure to distressing or emotional circumstances on a daily basis, for example exposure to serious incident data and communicating this with external stakeholders.
Abilities
- Frequent exposure to distressing or emotional circumstances on a daily basis, for example exposure to serious incident data and communicating this with external stakeholders.
Approach / Values / Personal attributes
- Demonstrate support for the values and beliefs of the Care Group and those of the Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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