Sr Program Manager, World Wide Operational Security, WWOS Investigations

Description

This position is available at any Amazon Corp Hub in EU.

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced professional who wants to join our team as a Senior Program Manager.

In this role, you will provide investigations as a service across our Worldwide Operations Security (WWOS) organization through the inception, design, manufacture, refinement and execution of complex investigative strategies and frameworks. These frameworks will be fundamental in supporting regional investigative teams and field personnel in the delivery of complex theft and fraud incidents, high severity policy violations, and security-related incidents.

Key job responsibilities

1. Design, create and implement investigative strategies and frameworks pertaining to complex theft and fraud workstreams.
2. Implement, manage and own detailed investigation programs and comprehensive assessment reports to identify vulnerabilities and risks.
3. Translate Amazon Security Policies into real world applications to defeat known and emerging/projected risks related to investigations.
4. Support the business with analytical deep dives to identify root causes of risk and major incidents.
5. Train, advise, and partner with other functions in identifying, managing and mitigating risks through robust standards and processes.
6. Assess known and new vulnerabilities and threats within Amazon business operations.
7. Work with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes.

A day in the life

As a Senior Program Manager, you will own and manage a suite of investigative programs derived from strategies and frameworks that you will create. On a daily basis, you will connect with senior stakeholders from within WWOS and across the wider business to implement, enact and manage those programs.

You will work with a broad range of senior leaders from Operations, Employee Relations, Public Relations, Public Policy, Finance, Legal, and more. You will lead the cooperation and engagement of these teams and other global functions within WWOS to develop specific frameworks and mechanisms relevant to the management of investigative risk associated with people, operations, assets and brand.

You will manage these programs in partnership with multiple global stakeholders, determining metrics for success, measuring adoption and compliance, refining and iterating as needed and seeking to address both known and emerging threats, vulnerabilities and risk.

You will partner with regional investigative teams, leveraging your knowledge and expertise to provide support, assistance, guidance and steer pertaining to the delivery of your programs.

About the team

WWOS Investigations pioneers investigative excellence and innovative methodologies to realize WWOS' overarching organizational vision and strategy of a secure end-to-end network. Through the application of a cross-pillar integration flywheel, we positively drive investigative performance, confidence, quality and excellence whilst maintaining a constant vigil towards emerging threats and vulnerabilities. We incorporate new, exciting and dynamic technological developments to better equip our investigative personnel with the skills, equipment and expertise to address complex, evolving challenges in today's dynamic investigative environment.

Our team provides support, guidance, and direction to our customers on a broad range of investigative issues, ranging from theft of inventory, workplace incidents, and surface transportation events to complex, sophisticated fraud involving multiple bad actors, stakeholders, and marketplaces.

Basic Qualifications

• Bachelor's degree
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• Experience with research and investigation skills or equivalent
• Experience managing multiple projects and meeting aggressive deadlines
• Experience communicating clearly and effectively with different functional groups including senior business leaders, finance, HR and developers

Preferred Qualifications

• Advanced degree
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience in creating process improvements with automation and analysis
• Experience in fraud/risk investigations
• Experience in risk management and internal audit including: performing risk assessments and audits, designing controls, managing enterprise control frameworks, and prioritizing risk

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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