Customer Experience Manager

Customer Experience Manager

Benefits

• Basic Salary £45,000
• 34 Days Holiday (Inclusive of Public Holidays)
• Pension
• Healthcare
• Life Insurance

Responsibilities

• Ensuring that every customer interaction reflects the commitment to service excellence
• Driving exceptional customer satisfaction and loyalty
• Managing customer complaints
• Monitoring key customer metrics, leveraging data analytics and implementing improvements

Qualifications

• Degree in Business, Marketing, Data Analytics or similar
• Experience in customer experience management, service operations or similar
• Strong analytical skills with proficiency in data visualisation tools
• Familiarity with customer feedback platforms and CRM systems – SalesForce

About the Company

• Medical instrument and device manufacturer
• Established over 60 years
• Extensive product range and global presence in over 35 countries
• Global business with an inclusive and caring culture

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