Facilities Helpdesk Manager

Role

Estates Support Manager – 6 – 12 month FTC

Salary

Up to £35,000 per annum

Location

Colchester, Essex (Office Based)

Your Role

• Providing leadership, management and administrative support to the Estates Helpdesk and wider team, ensuring an effective property helpdesk function is provided with the highest standards of customer service.
• Overseeing routine and emergency maintenance, repairs and refurbishments, ensuring that work is carried out efficiently and followed through to completion to ensure the required standards and within budget.
• Leading from the helpdesk team on ensuring effective and responsive support in place for all major incidents, including coordination of contractors and arrangements for on‑site support through SMO’s and Work Operatives.
• Ensuring that all Planned Preventative Maintenance (PPM) is scheduled with certifications up to date and tracking the administrative closure of any remedial works are actioned and followed through to completion.
• Management of the company vehicle fleet, working closely with our Fleet Management Company to ensure vehicles are effectively maintained and that appropriate compliance checks are conducted on all Consensus drivers.
• Management of end‑to‑end process of Environmental/Building and Water and Fire Risk Assessments and that remedial actions identified are shared with appropriate stakeholders and managed through to completion.

Benefits

• Holiday Purchase Scheme: Purchase an additional two days’ annual leave each year.
• Recognition & Rewards: Including long service awards and a recognition platform.
• Learning & Development: Supporting your personal and professional growth with Consensus Academy.
• Life Assurance: Benefit of twice your annual salary.
• Wagestream: Withdraw a percentage of your wages as you earn them before payday.
• Discounts: From over 150 retailers through our employee benefits platform.
• Health & Wellbeing: From our Employee Assistance Programme to our Mental Health First Aiders – colleague wellbeing is a priority and we’re here to support you and your teams.

About You

• Be able to demonstrate proven experience in property management, including managing maintenance, repairs and refurbishment projects.
• Be able to set goals and produce plans to ensure targets and objectives are achieved whilst having the ability to motivate and guide teams.
• Strong knowledge of health and safety legislation, including construction and Fire regulations.
• Ideally have previous experience in using CAFM systems.
• Above all, you’ll be committed to providing person‑centred care that provides equitable opportunities to all of those you’re working for.

Want to hear more about the role? Call our dedicated in‑house recruitment team on 01206 417573.

We are an equal opportunities employer and welcome applications from all suitably qualified people regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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