Assistant General Manager
We are recruiting an Assistant General Manager for our venue.
Puttshack is an upscale, tech‑infused mini‑golf experience that serves world‑class food and full bar in a cool environment.
Key Responsibilities
- Assist the General Manager with daily operations and act as liaison between departments and head office.
- Business
- Forecasting & controls – plan ahead to maximise financial opportunities.
- P&L – achieve sales and profit targets; monitor expenditure.
- Financial administration – maintain cash control, banking reconciliation, investigate discrepancies.
- Stock – enforce controls and budgets; conduct monthly stock takes.
- Premises – ensure cleanliness and maintenance.
- Health & Safety – uphold hygiene, statutory, legal and company standards.
- Equipment – oversee maintenance, report issues promptly.
- People
- Administration – manage schedules, deployment and holidays.
- Motivation – inspire and lead the team toward full commitment and growth.
- Recruitment – ensure staff are legally entitled to work in the UK, complete induction and documentation.
- Training & Development – appraise associates, create development plans.
- Welfare & Discipline – enforce company policy, address issues timely.
- Uniform & conduct – maintain presentation standards.
- Guest relations – build excellent relationships, meet & greet, foster loyalty.
- Service – deliver highest standards of service and act as a role model.
- Feedback – handle complaints, report to Head Office, propose solutions.
- Briefings – provide briefings to managers and associates.
Qualifications and Experience
- Previous experience as an Assistant General Manager in high‑volume F&B.
Benefits
- Free golf & 50% discount on food and drink for up to 6.
- 25 days holiday plus bank holidays.
- Discretionary quarterly bonus.
- Onboarding plan.
- Continuous development via blended learning.
- Medicash health benefits platform.
- Referral fee up to £500 (T&Cs apply).
- Enhanced maternity & paternity.
- Free meals on shift.
- Community communication platform – PuttApp.
- Wagestream membership – access 50% of wages while working.
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