Assistant General Manager (AGM)

Assistant General Manager

We are recruiting an Assistant General Manager for our venue.

Puttshack is an upscale, tech‑infused mini‑golf experience that serves world‑class food and full bar in a cool environment.

Key Responsibilities

• Assist the General Manager with daily operations and act as liaison between departments and head office.
• Business
  • Forecasting & controls – plan ahead to maximise financial opportunities.
  • P&L – achieve sales and profit targets; monitor expenditure.
  • Financial administration – maintain cash control, banking reconciliation, investigate discrepancies.
  • Stock – enforce controls and budgets; conduct monthly stock takes.
  • Premises – ensure cleanliness and maintenance.
  • Health & Safety – uphold hygiene, statutory, legal and company standards.
  • Equipment – oversee maintenance, report issues promptly.
• People
  • Administration – manage schedules, deployment and holidays.
  • Motivation – inspire and lead the team toward full commitment and growth.
  • Recruitment – ensure staff are legally entitled to work in the UK, complete induction and documentation.
  • Training & Development – appraise associates, create development plans.
  • Welfare & Discipline – enforce company policy, address issues timely.
  • Uniform & conduct – maintain presentation standards.
  • Guest relations – build excellent relationships, meet & greet, foster loyalty.
  • Service – deliver highest standards of service and act as a role model.
  • Feedback – handle complaints, report to Head Office, propose solutions.
  • Briefings – provide briefings to managers and associates.

Qualifications and Experience

• Previous experience as an Assistant General Manager in high‑volume F&B.

Benefits

• Free golf & 50% discount on food and drink for up to 6.
• 25 days holiday plus bank holidays.
• Discretionary quarterly bonus.
• Onboarding plan.
• Continuous development via blended learning.
• Medicash health benefits platform.
• Referral fee up to £500 (T&Cs apply).
• Enhanced maternity & paternity.
• Free meals on shift.
• Community communication platform – PuttApp.
• Wagestream membership – access 50% of wages while working.

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