Homelessness Case Officer (1x Permanent role and 1 x12 month fixed term contract)

Homelessness Case Officer (1 permanent role & 1 12‑month fixed term contract)

We are looking for an enthusiastic and knowledgeable individual to join our Housing Choices Team to support our statutory homelessness functions. This includes working with customers who are homeless or threatened with homelessness to help them find suitable housing solutions, ensuring the council meets its obligations under homelessness legislation, and verifying compliance with Part 7 of the Housing Act 1996 and the Homeless Reduction Act 2017.

Key responsibilities

• Discharge statutory homelessness functions in accordance with relevant legislation.
• Work with customers who are homeless or threatened with homelessness to find housing solutions that meet their needs.
• Ensure the council fulfills obligations under homelessness legislation.

Requirements

• Understanding and experience of working under Part 7 of the Housing Act 1996 and the Homeless Reduction Act 2017.
• Customer‑focused approach.

Working hours & pay

• 36.25 hours per week.
• Annual salary starting at £32,597 (band £32,597‑£36,363).
• Agile working scheme with a combination of home and office working.
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full‑time equivalent).
• Attractive Local Government Pension Scheme with at least 22 % employer’s contribution.
• Employee benefits programme, including payback on medical, dental and optical expenses.
• Continued training and development opportunities.

Application information

Applications must be made using the online application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.

For enquiries, please contact David Scruton at david.scruton@nwleicestershire.gov.uk or 01530 454 545.

Closing Date: 17/05/2026

You can apply online at https://www.nwleics.gov.uk/pages/jobs_and_careers.

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