We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs—where impeccable service, elevated dining, and timeless hospitality meet.
As Assistant General Manager, you’ll work side‑by‑side with the General Manager to oversee the daily operations of a vibrant, high‑volume gastro pub. You’ll be a natural leader, a confident communicator, and a hands‑on operator who thrives in a fast‑paced environment.
Benefits
- 50% off food and drink in our pubs for up to 4 people
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More
- 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us!
- Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, on going training to develop yourself personally and professionally.
Responsibilities
- Oversee daily restaurant operations, ensuring seamless service and efficiency.
- Recruit, train, and inspire a high‑performing team to deliver exceptional guest experiences.
- Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations.
- Control budgets, manage costs, and work towards meeting revenue targets.
- Act as a visible leader, building relationships with guests and handling feedback professionally.
- Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth.
Qualifications
- Proven experience as an AGM, Restaurant Manager or similar
- Ideally you will have previous experience in fine dining or high end restaurants
- Strong leadership skills with the ability to motivate, manage and develop a diverse team.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast‑paced environment and make decisions under pressure.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexibility to work evenings, weekends, and holidays as needed
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