General Services Manager
Location: Dublin, Ireland
Salary: up to €85,000 plus Sodexo benefits
Contract Type: Full Time, Permanent
About the Role
We are seeking an experienced General Services Manager to lead the delivery of integrated facilities management services at a key client site in Dublin.
This role is responsible for overseeing the performance, compliance, and financial management of multiple site services while ensuring exceptional service delivery and client satisfaction. The successful candidate will act as the single point of contact for all Facilities Management activities across the site and play a key role in strengthening client relationships and driving operational excellence.
Key Responsibilities
Service Delivery & Contract Management
- Manage the delivery of multiple facilities management services across the site.
- Ensure services are delivered in line with contractual obligations, SLAs, and company procedures.
- Maintain a strong understanding of contract scope, variation control, and performance measures.
- Oversee subcontractors and third-party suppliers to ensure quality and compliance standards.
Client Relationship Management
- Act as the main point of contact for the client for all FM services on site.
- Build strong, collaborative relationships with key stakeholders.
- Lead regular performance reviews and ensure high levels of client satisfaction.
Financial Management
- Manage site budgets, financial reporting, and cost control.
- Prepare and review monthly P&L statements and forecasts.
- Monitor contract performance and implement action plans to improve financial outcomes.
Team Leadership
- Lead and develop a multidisciplinary on-site team.
- Manage recruitment, training, performance management, and employee engagement.
- Foster a positive team culture and high levels of productivity.
Compliance, Health & Safety
- Ensure full compliance with Health & Safety, environmental, and quality standards.
- Maintain regulatory compliance within a GMP/GDP regulated environment.
- Manage risk registers, audits, and business continuity planning.
Business Development
- Identify opportunities to improve services, introduce innovations, and expand service scope.
- Support contract growth through additional services and operational improvements.
About You
Essential
- Minimum 5 years’ experience managing services within a regulated environment (Pharma / Medical Device / GMP / GDP).
- Experience working in an outsourced facilities management environment.
- Strong commercial and financial acumen, including managing P&L.
- Proven client relationship management experience.
- Strong leadership and people management skills.
- Excellent communication and stakeholder engagement skills.
Desirable
- 10+ years leadership experience in a GMP environment.
- Experience in FMCG or pharmaceutical manufacturing sectors.
- NEBOSH qualification (or equivalent).
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance tobe part of something greater.
Belong in a company and team that values you foryou.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies
A little more about Sodexo:
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Ready to be part of something greater?
Friendly Customers. Vibrant Communities. Exciting Careers.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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