How You’ll Make an Impact
- Identity Support: Assist with the day-to-day administration of Okta, including troubleshooting joiner/mover/leaver workflows and assisting with basic SSO application integrations.
- Platform Maintenance: Support the administration of the Atlassian suite (Jira/Confluence) and other SaaS tools, helping to manage user permissions, project space creation, and basic configuration updates.
- Endpoint Management: You will provide technical support for a fleet of macOS and Windows endpoints, using Microsoft Intune and Jamf, you will be responsible for supporting device enrollment, software distribution, and policy management.
- Automation Learning: Work alongside Senior Engineers to understand our automation pipelines. You will help maintain existing scripts (Python/PowerShell) and contribute to small automation improvements.
- Incident Response: Act as the first technical point of contact for escalated IT issues. You will document symptoms, perform initial troubleshooting, and escalate complex problems to the wider engineering team.
- Asset & SaaS Management: Assist in the lifecycle management of hardware and software, ensuring our asset registers and SaaS license counts are accurate and up to date.
- Documentation: Create and update "How-to" guides and technical documentation for both internal team use and end-user self-service.
- Continuous Growth: Actively participate in code reviews and team ceremonies, taking on well-defined tasks to build your technical proficiency and understanding of the business.
What We’re Looking For
- Foundational Knowledge: A relevant technical degree, completion of a technical bootcamp, or equivalent hands‑on experience in a junior technical role.
- Technical Curiosity: A strong interest in how Identity providers (like Okta or Azure AD) work and a desire to learn protocols such as SAML and SCIM.
- Problem Solving: A logical approach to troubleshooting. You should be comfortable asking "why" and "how" things work to find the root cause of an issue.
- Basic Scripting: Exposure to or a strong interest in learning scripting languages (Python, Bash, or PowerShell) to automate repetitive tasks.
- Atlassian Familiarity: Basic experience using Jira and Confluence is a plus, even if only from a user perspective.
- Reliability: A dependable team player who follows established procedures, meets deadlines, and communicates progress clearly.
- Communication: Good verbal and written communication skills, with the ability to explain technical steps clearly to colleagues.
- Adaptability: Comfortable working in a fast‑paced environment where priorities can shift quickly.
Benefits
Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
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