Mission: To design and optimize the end-to-end HR processes that drive operational excellence. You will be the bridge between data, people, and systems, taking existing processes, unwinding them, and rebuilding them to be frictionless and robust. Your role is to simplify how work gets done and build automated logic that allows our systems to handle tasks without manual intervention, solving the People team's toughest operational challenges at scale.
Role Scope:
You will lead high-impact initiatives to shape our global HR operations. Your goal is to eliminate administrative overhead by identifying inefficiencies through data and engineering elegant, scalable solutions. You will tackle complex, unstructured areas of HR and build the process infrastructure required to scale and, ultimately, automate them effectively. As the lead architect, you ensure our processes are human‑centric, efficient, and optimized for AI and automation.
How you’ll make an impact:
- Problem Solving at Scale: Taking a hyper‑logical approach to break down massive, complex HR problems into small, achievable, and automated tasks.
- Process Excellence & Design: Simplify complex HR procedures and develop and deploy standardised processes and automated solutions. You identify bottlenecks and remove unnecessary steps before any technology is applied.
- Scalable Process Engineering: Design processes that scale to 10,000+ employees without increasing headcount. Create comprehensive, step‑by‑step process documentation, flowcharts, and SOPs that serve as the single source of truth for global teams.
- Customer First Impact & Communication: Maintain a "Customer First" mindset to ensure HR tools are seamless for employees, reducing manual burden. You bridge the gap between technical complexity and business reality, providing clear, high‑impact presentations to global stakeholders.
- AI and Automation First: Identify and implement AI‑driven and automation solutions to streamline workflows, resulting in faster resolution times and improved output accuracy. You design the step‑by‑step logic for high‑volume transactions (like leave requests or contract changes) so they happen automatically.
- Data‑Driven Decision Making: Use strong analytical skills to dig into performance KPIs, identifying the root causes of delays or errors in areas like Accounts Payable, Reconciliation, or Procurement.
- Innovation: Leveraging AI and the latest technologies to revolutionise process documentation and associated tooling.
- System Connectivity: Linking different HR software (like Workday, Slack, Jira, ATS) so they share information automatically, and defining exactly when an automated system should stop and pass a complex case to a human expert.
What we’re looking for:
- 3+ years of experience in Process Excellence, Business Transformation, HR Transformation, or Operations.
- Strong understanding of HR and/or corporate services, processes and functions (desired, not essential).
- Natural curiosity and a "doer" mentality – you enjoy getting into the weeds of a problem and fixing it. You have successfully executed and maintained multiple projects in a deadline‑driven and ambiguous environment.
- Expertise in process mapping tools (Visio, Lucidchart, FigJam) and methodologies (Lean Six Sigma Black/Green Belt preferred).
- Proven ability to look at the "big picture" and design an operating model that supports hyper‑growth.
- A deep understanding of how to use AI and automation tools to streamline process efficiency and quality.
- Exceptional presentation skills, capable of translating complex data into clear strategic recommendations for executive stakeholders.
- Experience working in a fast‑paced, ambiguous environment where you have successfully built structures from scratch.
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