Systems Engineer
Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA
Salary: Competitive salary plus excellent benefits
Schedule: 37 hours, Monday-Friday
As a Systems Engineer in our Serco UK Central Government, Defence team, you’ll keep critical technology running smoothly so colleagues and students can focus on developing the skills that shape the future of defence capability. You’ll make a positive impact every day by ensuring the systems that support Joint Force Command Battle Lab (JFCBL) training environments are secure, reliable, and ready when they’re needed most.
Working as the sole Systems Engineer, you’ll take ownership of the on-premise hardware and software systems—from provisioning and configuration of laptops to operation and maintenance of the network and on‑premise server systems. Your work will help enable high quality training delivery and ensure that those serving our communities have the tools and technology they need to succeed.
What You’ll Do
- Act as the primary point of contact for all IT service matters for JFCBL
- Deliver 1st, 2nd, and 3rd line technical support to colleagues and students
- Prepare, issue, maintain, and collect laptops and desktops for users
- Carry out user account administration, including unlocking accounts and resetting passwords
- Monitor, maintain, and troubleshoot servers, storage, email, printing, and network infrastructure
- Ensure the security of all systems and perform scheduled maintenance tasks
- Maintain shared folder structures, access permissions, and relevant documentation
- Oversee backup routines and support restoration activities when required
- Install, maintain, and support specialist third‑party software
- Account for all IT equipment held by JFCBL
Does this sound like you?
- Experience as a Systems Engineer with strong Microsoft‑based network systems expertise
- Experience in on‑premise client and system management (removing degree / relevant experience)
- Microsoft and networking qualifications, or relevant professional experience
- The ability to work independently and as part of a team, with strong communication skills
- Excellent organisational skills, with the ability to prioritise workloads and meet tight deadlines
- A proactive, solution‑focused approach, with flexibility to adapt to changing needs
Vetting And Checks
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
What We Offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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