Senior Process Architect Operational Excellence London

How You’ll Make an Impact

• Lead Strategic Process Transformations: Orchestrate multi‑functional process redesigns that solve complex business challenges, moving beyond departmental silos to create a unified, high‑performance operating model.
• Architect AI‑First Ecosystems: Act as the primary driver for automation integration projects, leveraging cutting‑edge AI and machine learning to replace legacy manual touchpoints with intelligent, self‑optimising systems.
• Drive Cross‑Functional Alignment: Partner with stakeholders outside of core operations to identify dependencies and ensure that process improvements in one area do not create friction in another.
• Advanced Analytics & Insights: Use statistical process analysis and predictive modelling to identify high‑value transformation projects before bottlenecks even occur.
• Establish Governance & Standards: Design and implement robust process governance frameworks to ensure global compliance and mitigate risk across all organisational levels.
• Mentor & Scale Capability: Build organisational capability by coaching more junior Process Architects (Analyst I & II) and driving the adoption of advanced process methodologies such as Lean Six Sigma.

What We’re Looking For

• Experience: Minimum 4+ years in Operations, Process Excellence, Management Consulting or Business Transformation, with a proven track record of managing strategic process initiatives.
• Strategic Thinking: Ability to align process improvements with broader business strategy, understanding the commercial impact of every operational change.
• Expert Stakeholder Management: Demonstrated ability to manage complex stakeholder relationships across all organisational levels, including influencing C‑suite and VP‑level leaders.
• Technological Innovation: Deep proficiency in technology integration, specifically identifying and implementing complex automation and AI solutions that scale.
• Advanced Problem Solving: Expert‑level skills in root cause analysis and statistical optimisation techniques to drive data‑backed decision‑making.
• Adaptability & Vision: A mission‑driven leader who excels in ambiguous environments and has a passion for building the “future state” of a global fintech leader.
• Advanced certifications (e.g., Lean Six Sigma Green Belt, PMP) are highly desirable.

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