Role Overview
As the Configuration Manager, you will design, operate, and continually improve the enterprise‑wide Configuration Management process within ServiceNow. You will be accountable for the accuracy, completeness, governance, and strategic direction of the CMDB, ensuring high‑quality data across all technology services. You will engage directly with directors, board members, and stakeholders at various levels, addressing questions on data quality, accuracy, reporting, and other CMDB‑related insights.
Key Responsibilities
- Have responsibility for and govern the Configuration Management process, standards, and data model.
- Maintain the CMDB strategy and ensure alignment with service and technology governance.
- Define and enforce Configuration Item (CI) lifecycle policies.
- Lead CMDB data quality including audits, health checks, and reconciliations.
- Oversee automated discovery, service mapping, and system integrations.
- Ensure any new integrations with the CMDB follow governance requirements and the CSDM framework.
- Collaborate across CIO teams to drive CMDB adoption and awareness.
- Provide SME guidance on CI modelling and related processes.
Skills & Experience
- Experience in ServiceNow CMDB, Discovery, and related integrations.
- Understanding of Configuration Management in complex IT environments.
- Experience in data governance, analysis, and reporting for CMDB accuracy.
- ITIL Foundation certified; advanced ITIL knowledge desirable.
- Ability to confidently collaborate with colleagues across multiple third‑party vendors and stakeholders.
- Experience with CMDB auditing and compliance from an FCA perspective.
Benefits
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
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